Privacy Policy

Effective Date: January 14, 2026

B.I.G. Ticket Enterprises Inc. (“we,” “our,” or “us”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect information when you visit our website, contact us, or engage with our services.

1. Information We Collect

We may collect the following types of information:

Personal Information

• Name, email address, phone number, mailing address, and other contact details you provide when contacting us or engaging our services.

Service & Engagement Information

• Details related to your service engagement, including type of service (management, asset protection, leasing), business information, and specific requests.

Payment Information

• Payment details required to process fees, deposits, or other charges. Payment information is processed securely through third-party payment providers.

Website Usage Data

• Information such as IP address, browser type, pages visited, and interaction data collected through cookies or similar technologies.

2. How We Use Your Information

We use your information to:

• Deliver and manage our services effectively

• Communicate with you regarding inquiries, agreements, and updates

• Process payments, deposits, and any applicable refunds

• Improve our website, services, and overall client experience

• Enforce our terms, rules, and policies

• Comply with legal and regulatory requirements

3. Sharing Your Information

We do not sell or rent your personal information.

We may share information only with:

• Service Providers: Third-party vendors that support our operations (e.g., payment processors, IT services)

• Legal Authorities: When required by law, court order, or to protect our legal rights and safety

4. Data Storage and Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, loss, or misuse. However, no internet transmission or electronic storage method is 100% secure, and we cannot guarantee absolute security.

5. Your Rights

You have the right to:

• Request access to the personal information we hold about you

• Request corrections to inaccurate or incomplete information

• Request deletion of your personal information, subject to legal and contractual obligations

To exercise these rights, please contact us using the information below.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance website functionality and analyze visitor behavior. You may disable cookies in your browser settings, though some website features may not function properly.

7. Third-Party Links

Our website may contain links to third-party websites. B.I.G. Ticket Enterprises Inc. is not responsible for the privacy practices or content of those external sites.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

9. SMS/TEXT Communications

- SMS communications are used to communicate with our clients; your name and phone number will be stored to our client database upon your approval and will not be shared with any third parties/affiliates. 

- If you consent to receive SMS from Heavens Holding Haven Inc., you agree to receive SMS as a method of communication. This opt-in allows us to send important updates, such as scheduled appointments, service notifications, or follow-ups, directly to their mobile device. By obtaining verbal consent, we ensure the customer is aware of and agrees to receive messages via SMS, in compliance with communication and privacy guidelines. 

SMS Terms and Conditions

By opting in to receive SMS messages, you agree to the following:

1. Consent for SMS Communication 

Phone numbers obtained during the SMS consent process will not be shared with third parties for marketing purposes. This is to ensure that your information is used solely for communication purposes related to our services.

2. Types of SMS Communications

By opting in, you may receive SMS messages related to appointments  and important updates.

3. Message Frequency

Message frequency may vary depending on the type of communication. 

4. Potential Fees for SMS Messaging 

Standard message and data rates may apply, depending on your carrier’s pricing plan. These fees may differ for domestic or international messages.

5. Opt-In Methods 

I am verbally asking the customer for their consent to receive SMS messages as a method of communication. This opt-in allows us to send important updates, such as scheduled appointments, service notifications, or follow-ups, directly to their mobile device. By obtaining verbal consent, we ensure the customer is aware of and agrees to receive messages via SMS, in compliance with communication and privacy guidelines.

6. Opt-Out Instructions

You can opt out at any time by replying “STOP” to any SMS message. Alternatively, contact us directly at [input the company contact number and/or email]