Fulfillment Policy

Effective Date: January 14, 2026

B.I.G. Ticket Enterprises Inc. (“we,” “our,” or “us”) is committed to providing clear and transparent fulfillment terms for our service-based offerings. This Fulfillment Policy explains how service engagements, payments, confirmations, changes, and delivery of our management, asset protection, and leasing services are handled.

1. Nature of Services

B.I.G. Ticket Enterprises Inc. provides non-physical, service-based fulfillment, including:

• Management Services – Executive-level supervision and strategic direction to ensure businesses operate responsibly, legally, and in alignment with group standards.

• Marketing Services – Strategic marketing direction to support brand positioning, consistency, and profitable growth across business units.

• Naming Services – Naming strategy for new ventures, subsidiaries, and rebrands—designed to strengthen identity, positioning, and long-term brand value.

No physical goods are shipped as part of our services. All deliverables are advisory, administrative, or operational in nature.

2. Service Confirmation

• A service engagement is considered confirmed only when:

  • A signed service agreement or contract is received, and

  • The required service fees or deposits have been paid

  Once confirmed, the client is entitled to receive the agreed services according to the schedule and scope outlined in the agreement.

3. Service Fulfillment

Fulfillment of services occurs as follows:

• Services are delivered according to the agreed schedule or timeline in the signed agreement

• Any approved add-ons, custom requests, or additional services will be provided as specified

• Requests for expanded services, accelerated timelines, or special arrangements must be made in advance and may incur additional fees

4. Changes to Service Engagements

Requests to modify service details (scope, timing, or deliverables):

• Must be submitted in writing

• Are subject to approval and availability

• May require additional fees

All modifications are governed by the signed service agreement or applicable fee schedule.

5. Delays or Service Interruptions

In rare cases where service fulfillment is impacted by unforeseen circumstances (e.g., emergencies, force majeure events), B.I.G. Ticket Enterprises Inc. will:

• Communicate promptly with the client

• Offer reasonable alternatives, including rescheduling or adjustments to services

Any financial adjustments will follow the terms outlined in the service agreement or fee schedule.

6. Refund & Cancellation Policy

Refunds are not guaranteed and are evaluated on a case-by-case basis according to the individual service agreement.

Clients must provide at least 24 hours’ notice to cancel or reschedule services.

Fees for services already rendered or scheduled may be non-refundable.

All payment terms and refund eligibility are disclosed prior to service commencement.

7. Client Responsibilities

• To ensure proper fulfillment of services, clients must:

  • Provide accurate and complete information required for service delivery

  • Cooperate with B.I.G. Ticket Enterprises Inc. as needed

  • Comply with all applicable laws, regulations, and contractual obligations

  Failure to comply may result in delays, modifications, or additional fees.

8. No Physical Delivery

Because services are non-physical:

• No shipping, delivery, or tracking timelines apply

• All services are delivered electronically, remotely, or in-person as agreed

B.I.G. Ticket Enterprises Inc. reserves the right to update this Fulfillment Policy at any time. Updates will be posted on our website with a revised effective date.